HEAT POLICY
If you don’t eat spice…. STICK TO COUNTRY OR MILD.
If you do eat spice…. STICK TO MEDIUM
Hot - xtra hot - stupid hot ….. you’re on your own
Heat levels are dry rub (except for country and mild)
Food being too spicy is an Invalid reasoning for refunds or makeup orders. all sales are final
REFUNDS
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding our Refund Policy by emailing us at contact@nashandtender.com.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please return to the location you ordered from so we can correct your order. Your order will be priority if you come to pick it up. If you’re not able to return, we will provide store credit for a future visit. In all cases, please return the food order in the original container(s)* .
Any food errors on orders from third party delivery apps, must be resolved through the app it was ordered from. Contact support from DoorDash, UberEats, or GrubHub.
Refunds & Store Credit are only available for orders in which the food is wrong, omitted and in other similar circumstances.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds are not provided for food that a guest simply does not like.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Delivery Partners
If your ordered is modified or cancelled by any third party delivery apps, we are unable to provide any refund or store credit. Any issues with any delivery orders must be resolved through the app it was ordered from. Contact support from DoorDash, UberEats, or GrubHub.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses our Refund Policies we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situations and we will not prepare a third order replacement.
SAUCES
As of August 2022, customers are given one Special Sauce for every menu item & combo & 2 Special Sauces for any 3 Piece, Kiddo Combo, or Combo 5.
Ranch and BBQ will no longer be allowed to be substituted or traded for more special sauce.